On Call Coordinator

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    Reading, PA, 19609
  • briefcase
    Operations, FieldOffice
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    Full Time
Maxim Healthcare Group is currently seeking an On-Call Coordinator. The On-Call Coordinator provides scheduling and client coordination during non-business hours, and provides support to the branch recruiters in staffing and coordinating issues after normal business hours. This can include, but is not limited to, answering incoming calls and coordinating the schedules of after-hours healthcare staff members. The on-call coordinator is a part-time position and should not exceed 30 hours a week.

Essential Duties and Responsibilities:
  • Responds to incoming calls to the office after normal business hours
  • Responds in a timely manner (within 15 minutes) to any messages left
  • Documents client, patient, and caregiver occurrences in the system of record
  • Communicates with clients when an employee has called off or is running late
  • Delegates and plans tasks to appropriate staff (back-up coordinator, internal RN) when necessary
  • Informs appropriate staff of any personnel changes and scheduling need that arises
  • Staffs call-outs as soon as message is received
  • Troubleshoots other after-hours issues that arise, and delegates appropriately
  • Keeps office staff informed of outstanding issues at the beginning of normal business hours
  • Other duties as assigned
Minimum Requirements:
  • High School degree required
  • Must have internet access and personal computer, laptop or smart phone
  • Some experience in an office, with demonstrated effective communication skills and proven organizational and interpersonal skills
  • Experience in customer service environment preferred
  • Strong verbal communication skills required
  • Proficiency with computers and Microsoft Office
At Maxim Healthcare Group, we firmly believe that our employees are the heartbeat of our organization and we are happy to offer the following benefits:
  • Competitive pay & weekly paychecks
  • Health, dental, vision, and life insurance
  • 401(k) savings plan
  • Awards and recognition programs 
*Benefit eligibility is dependent on employment status. 
**CO Specific Benefits: Medical/Prescription, Dental, Vision, Health Advocacy (company paid if enrolled Medical), Health Advocate Employee Assistance Program, Health Savings Account , 401(k), 401(k) Company Match, Profit Sharing, Short Term Disability, Long Term Disability, Primary Caregiver Leave, Parental Leave, Life and Basic Accidental Death & Dismemberment Insurance, Voluntary Life and Accidental Death & Dismemberment Insurance, Hospital Expense Protection Plan, Critical Illness Insurance, Accident Insurance, Dependent Care Flexible Spending Account, Home and Auto Insurance, Pet Insurance, Transportation Benefits, CommonBond, Educational Assistance Program, College Partnership Program, Paid Time Off/Company Holidays

About Maxim Healthcare Group
Maxim Healthcare Group has been making a difference in the lives of our patients, caregivers, and employees for more than 30 years. Our nationwide suite of services includes home healthcare, companion and behavioral care, healthcare staffing, and workforce solutions. Maxim’s commitment to customer service, compassionate patient care, and filling critical staffing needs makes us a trusted partner wherever healthcare is needed.  

Maxim Healthcare Group is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

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Maxim Healthcare is an Affirmative Action/Equal Opportunity Employer.

Please click here to view our EEO and AAP policy.