Centralized Services Specialist I

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    Columbia, MD, 21046
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    Admin, Headquarters
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    Full Time
The Centralized Service Specialist I reviews and processes Insurance Verification Forms, Physician Licensure requests, Authorizations and Orders and provides customer support to the Billing Teams and offices.

Essential Duties and Responsibilities:

Accurately enters and/or processes:

  • Authorizations within 24 hours of Vision upload and before close of business on Tuesday for uploads that impact payroll
  • Processes 485/Supplemental Orders within 48 hours of Vision upload
  • Processes F and D within 48 hours and on Tuesday process any that would potentially impact payroll
  • Addresses and/or resolves authorization/order tickets with 24 hours of submission
  • Completes Insurance Verification forms within 24 hours of submission
  • Assists and obtains all authorizations (initial and re-authorizations) for designated offices
  • Re-authorizations should be obtained prior to the next authorization period
  • Runs monthly eligibility for identified payers
  • Works bill holds for Authorizations and 485/Supplemental Orders
  • Striving for no revenue to be on-hold for lack of authorization for purposes of cash flow and minimizing risk
  • Works new Zero Bills by 12pm Thursdays and outstanding Zero Bills timely
  • Continuously adds/updates information on payer site
  • Enters physician information into Vision within 24 hours and imports new physicians into Echo monthly
  • Provides excellent customer service for our office partners, patients, and payers
  • Follows all quality processes for department to avoid preventable write-offs
  • Performs other duties as assigned

Minimum Requirements:

  • High school diploma or equivalent
  • Experience in medical billing or authorizations preferred
  • Quick and accurate alpha/numeric data entry skills
  • Must possess the following core competencies:
  • Excellent customer service skills
  • Attention to detail
  • Time management/organizational skills
  • Ability to learn on the fly
  • Excellent work ethic and commitment to job responsibilities
  • Proficiency in Microsoft Office, including working knowledge of Microsoft Word/Excel and Web- enabled applications
  • Must present a positive image that reflects well on the organization


At Maxim Healthcare Group, we firmly believe that our employees are the heartbeat of our organization and we are happy to offer the following benefits:
  • Competitive pay & weekly paychecks
  • Health, dental, vision, and life insurance
  • 401(k) savings plan
  • Awards and recognition programs 
*Benefit eligibility is dependent on employment status. 
**CO Specific Benefits: Medical/Prescription, Dental, Vision, Health Advocacy (company paid if enrolled Medical), Health Advocate Employee Assistance Program, Health Savings Account , 401(k), 401(k) Company Match, Profit Sharing, Short Term Disability, Long Term Disability, Primary Caregiver Leave, Parental Leave, Life and Basic Accidental Death & Dismemberment Insurance, Voluntary Life and Accidental Death & Dismemberment Insurance, Hospital Expense Protection Plan, Critical Illness Insurance, Accident Insurance, Dependent Care Flexible Spending Account, Home and Auto Insurance, Pet Insurance, Transportation Benefits, CommonBond, Educational Assistance Program, College Partnership Program, Paid Time Off/Company Holidays

About Maxim Healthcare Group
Maxim Healthcare Group has been making a difference in the lives of our patients, caregivers, and employees for more than 30 years. Our nationwide suite of services includes home healthcare, companion and behavioral care, healthcare staffing, and workforce solutions. Maxim’s commitment to customer service, compassionate patient care, and filling critical staffing needs makes us a trusted partner wherever healthcare is needed.  

Maxim Healthcare Group is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

What to Expect

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Maxim Healthcare is an Affirmative Action/Equal Opportunity Employer.

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