Director of Business Operations

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    Phoenix, AZ, 85012
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    Management, FieldOffice
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    Full Time
Maxim Healthcare is currently seeking a Director of Business Operations. Reporting to an Area Vice President, the Director of Business Operations leads and manages Maxim’s field offices. The position works directly with Business Development, Recruiting, and partners with Field Support and Clinical teams to manage the acquisition, growth, and retention of long-term customer relationships.

The Director of Business Operations is responsible for talent and performance management, quality control, and measurable progress toward Maxim’s goals for continuous improvement and teamwork. The Director of Business Operations identifies and drives growth opportunities while managing the performance of all team members within the operation. Specific state requirements must be met for the Director of Business Operations to fulfill Administrator responsibilities, and if not a Registered Nurse, a qualified Clinical Manager must be appointed to oversee the clinical management of the office.

The Director of Business Development is accountable to multiple federal, state, local programs/contracts, accrediting bodies and Maxim Requirements. This position pays a base pay plus bonus/commission.

Essential Duties and Responsibilities:
  • Enforces accountability and encourages ownership
  • Creates a culture which fosters a positive experience for caregivers and team members
  • Responsible for excellent customer service as it relates to both our customer and referring entities
  • Communicates the company’s purpose, mission, and guiding principles
  • Maintains key (high level) civic relationships in the community to allow visibility into the future of the business
  • Oversees, guides, directs, and manages the execution of market performance by defining both short term and long term vision
  • Maintains business development and leadership pipelines
  • Partners with National Sales to pursue large accounts
  • Balances project work with sustainable business
  • Manages consistency in the business development process
  • Held accountable to multiple federal, state, local programs/contracts, accrediting bodies and Maxim requirements
  • Promotes company policy, procedure, and strong business ethics including compliance with federal, state, and local laws
  • Partners with Clinical and Field Support team leaders to achieve expected business results and company established Key Performance Indicators (KPIs)
  • Oversees creation and execution of recruiting strategy for all business lines
  • Responsible for hiring and the on-going development of team members including strategies for employee retention, career path, performance management, and growth and interest within Maxim Healthcare
  • Manages the execution of daily Red Zone meetings and ensures all team members collaborate
  • Responsible for making sure all Plan of Corrections, Root Cause Analysis and Quality Improvement are developed, updated, and maintained in accordance with Maxim Healthcare policies
  • Ability to collaborate with departments at headquarters including: Compliance, Legal, Government Relations, Clinical, Human Resources, Finance, Marketing/Communication, and National Sales
  • Responsible for overseeing completion of all required activity tracking, reports, and corrective action plans
  • Responsible for oversight of on-call activities so that a qualified person is available at all times in person or via telecommunications during operating hours when patients are receiving or requesting services and participates in on-call activities where necessary
  • Serves as a member of the Governing Body and Professional Advisory Board
Minimum Requirements:
  • Undergraduate preferred in Business, Marketing, Management, Communications, Provider Relations, Healthcare Administration, or RN degree
  • Minimum of two (2) years business development experience preferably in a healthcare setting or relevant sales related experience in healthcare
  • Minimum of one (1) year of supervisory or administrative experience preferred in home health care or related health care programs
  • Must meet all federal, state, and local requirements
  • Knowledge of home care requirements and third-party reimbursement
  • Ability to effectively elicit/provide information to and from appropriate individuals (including, but not limited to, supervisors, co-workers, clients) via strong written and oral communication skills
  • Computer proficiency including Microsoft Office suite (Word, Excel, etc.)

Medical/Prescription,Dental, Vision, Health Advocacy (company paid if enrolled Medical), HealthAdvocate Employee Assistance Program, Health Savings Account , 401(k), 401(k)Company Match, Profit Sharing, Short Term Disability, Long Term Disability, PrimaryCaregiver Leave, Parental Leave, Life and Basic Accidental Death andDismemberment Insurance, Voluntary Life and Accidental Death andDismemberment Insurance, Hospital Expense Protection Plan, Critical IllnessInsurance, Accident Insurance, Dependent Care Flexible Spending Account, Homeand Auto Insurance, Pet Insurance, Transportation Benefits, CommonBond, EducationalAssistance Program, College Partnership Program, Paid Time Off/Company Holidays


Benefits
At Maxim Healthcare Group, we firmly believe that our employees are the heartbeat of our organization and we are happy to offer the following benefits:
  • Competitive pay & weekly paychecks
  • Health, dental, vision, and life insurance
  • 401(k) savings plan
  • Awards and recognition programs 
*Benefit eligibility is dependent on employment status. 
**CO Specific Benefits: Medical/Prescription, Dental, Vision, Health Advocacy (company paid if enrolled Medical), Health Advocate Employee Assistance Program, Health Savings Account , 401(k), 401(k) Company Match, Profit Sharing, Short Term Disability, Long Term Disability, Primary Caregiver Leave, Parental Leave, Life and Basic Accidental Death & Dismemberment Insurance, Voluntary Life and Accidental Death & Dismemberment Insurance, Hospital Expense Protection Plan, Critical Illness Insurance, Accident Insurance, Dependent Care Flexible Spending Account, Home and Auto Insurance, Pet Insurance, Transportation Benefits, CommonBond, Educational Assistance Program, College Partnership Program, Paid Time Off/Company Holidays

About Maxim Healthcare Group
Maxim Healthcare Group has been making a difference in the lives of our patients, caregivers, and employees for more than 30 years. Our nationwide suite of services includes home healthcare, companion and behavioral care, healthcare staffing, and workforce solutions. Maxim’s commitment to customer service, compassionate patient care, and filling critical staffing needs makes us a trusted partner wherever healthcare is needed.  

Maxim Healthcare Group is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

What to Expect

Our checklist will walk you through updates in your applicant experience.

  1. Submit an Inquiry
  2. Submission Review
  3. Follow-Up by Recruiter
Maxim Healthcare is an Affirmative Action/Equal Opportunity Employer.

Please click here to view our EEO and AAP policy.